Returns & Exchanges PolicyUpdated 8 months ago

Below is our refund and returns policy – please have a read over before you buy with us. We pride ourselves on being able to keep a close connection with all our customers, so we thought we’d fill you in on how things operate in our space before you join the Geedup family.

• If a change of mind occurs, all items are subject to an exchange or credit to the same dollar value. This store credit will have no expiry.

• Your item must be returned within 30 days of purchase.

• Refunds are NOT provided, unless a purchased item is faulty and returned within 30 days of purchase. 

• Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.

• Order cancellations are processed in the form of a store credit. This store credit will have no expiry.

• Gift cards, sale, and clearance items are not eligible for return.

• You are responsible for any costs associated with returning the item to us.

• If an item is faulty and a refund does occur, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions stated above.

• Please note that all orders made on a promotion/discount/event are final. We do not accept returns or exchanges on any items purchased. By completing your purchase, you acknowledge and accept this policy. We encourage you to carefully review your order before finalising your purchase. 

START A RETURN HERE